Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Trading Name:  Lime Landscape and Contract Gardening trading as Lime Landscaping Supplies

Cancellation and Refund Policy : 
If you wish to cancel your order, then please either call us on 0117 3293031 or email us at info@bristolandbathfirewood.co.uk.
Please state your name, address and order reference.

We offer a full 30 day refund policy via the same method that you have paid. If shipping costs have been paid, the refund will be less shipping costs and is the purchasers responsibility to ship goods back to us in the same condition they were shipped out.

There will be a restocking fee of 20% of the value of the goods, customer damaged goods returned may be able to returned but will have a higher restocking fee at the discretion of the manager. 

Restocking fees cover a multitude of fixed costs that we incur. This includes our card processing fees which are non refundable, labour and fuel costs. We quality check every piece of timber in every order, so as you can appreciate, it takes a long time to pick and then restack orders. 

Lime Landscaping supplies reserves the right to cancel any orders in the unlikely event we are unable to fullfill them due to stock or transport issues.  Customers will always be contacted prior to cancellation and offered a suitable alternative.  If a suitable alternative is not available a full refund will be issued via the original payment method.

Delivery Policy:  We aim to deliver goods within 2 working days. If this is not possible, then we will contact you and arange a delivery day or offer a full cancelation and refund. If you have any specific delivery requirements then please leave a note whilst ordering or contact us prior to ordering.
Please let us know any time or access restraints that may affect us being able to deliver your products.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Product uses and product liability

Should the timber be cross cut or in any other way cut into, then exposed surfaces are to be brushed with an end grain wood preservative in accordance with the instructions on the end grain wood preservative container. End grain wood preservative can be purchased from multiple retailers and to find a supplier search 'end grain wood preservative' into an internet search engine.

The products must have been correctly installed and only subject to normal domestic use.

No Guarantee is offered on products subject to abuse, negligence, improper use or modifications.

Please do not purchase our products if you are not competent in understanding the nature of these types of timbers for use in an external environment. We do not supply internal finish timbers, unless the product page specifically says so. 

The development and appearance of the natural properties of timber are not defects with the product/s and are not a reason for trying to claim for repairs, replacements or refunds. We supply timber products designed for external garden use and our designs take into account the structural integrity of timber's natural properties.

Our products are pressure treated to Class 3 usage unless otherwise stated, and should only be used for out of ground contact situations – Use Class 3 usage

Oak and other untreated products should be treated in accordance to their intended use.

We cannot be held responsible for any damage caused by improper care, use or storage of timber.

With untreated timber, there is always a risk of insect attack and fungal decay. Please check the quality of purchased items and inform us within 30 days of purchase if they are affected.

We do not treat any of our Oak or timber that doesn't specifically say so.

A suitable treatment should be applied by the customer to prevent aforementioned insect attack/ decay.

The shortening of timber posts should be avoided, if possible. If shortened, the cut end must never be used in ground contact and an end grain wood preservative should be applied.

Timber should not be removed from its original installation and re-used at another location.